Privacy Policy

Last updated: April 30, 2026 • Effective: April 30, 2026

Confident AI ("we," "our," or "us") operates the website confident-ai.us and the Confident AI evaluation platform. This Privacy Policy explains how we collect, use, and protect information when you use our services.

1. Information We Collect

Information you provide directly

Account registration details (name, email address, company name)
Contact form submissions sent to [email protected]
Payment information (processed by our payment provider; we do not store card numbers)
Support requests and correspondence

Information collected automatically

Usage data and interaction logs within the platform
IP address, browser type, and device type
Pages visited and time spent on site
Cookies and similar tracking technologies (see our Cookie Policy)

Information from your use of the platform

When you connect model endpoints and run evaluations, we process evaluation inputs, outputs, and test results as part of the service. This data is used solely to provide the evaluation functionality and is not used for any other purpose without your consent.

2. How We Use Your Information

To provide, maintain, and improve the Confident AI platform
To process transactions and send related information
To respond to comments and questions
To send technical notices, updates, and security alerts
To monitor platform usage and diagnose technical issues
To comply with legal obligations

3. Sharing of Information

We do not sell your personal information. We share information only in these circumstances:

With service providers who help us operate the platform (under data processing agreements)
When required by law or to respond to legal process
To protect the rights, property, or safety of Confident AI, our users, or others
With your consent or at your direction

4. Your Rights Under CCPA

California residents have rights under the California Consumer Privacy Act (CCPA), including the right to:

Know what personal information we collect and how it is used
Request deletion of your personal information
Opt out of the sale of personal information (we do not sell personal information)
Non-discrimination for exercising CCPA rights

To exercise these rights, contact us at [email protected].

5. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Evaluation data and test results are retained according to your plan tier (7 days for Starter, 90 days for Growth, unlimited for Enterprise). You may request deletion of your data at any time.

6. Security

We implement reasonable technical and organizational measures to protect personal information. No transmission over the internet is 100% secure. If you believe your information has been compromised, contact us immediately at [email protected].

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date.

8. Contact

Questions about this Privacy Policy? Reach us at:

Confident AI
340 Pine Street, Suite 800
San Francisco, CA 94104
[email protected]
+1 (650) 555-4100